Sometimes, when opening website builder from hosting panel, the customer can see "site.pro" website builder domain instead of your custom website builder domain specified in the brand. This can happen due to one of the following reasons:

• Your Site.pro license has expired. You need to upgrade it for the website builder to start working as expected.
• Your hosting IP address has changed but you did not update it in Site.pro brand. You need to update IP in Site.pro brand to a correct one for the website builder to start working as expected.
• Customer is hosted on dedicated IP address which is not listed in your brand. You need to add this IP to Site.pro brand. If you do not have free space for more IPs in the brand, contact us in support by creating a ticket and we will offer you another solution.
• Customer's site is located on another website builder server — different from one that is specified in your brand. In rare cases, customer's site can be transferred to another website builder server by mistake. Usually, if it is the case, website builder opens on another server. For example, you use "EU" website builder server in your brand while "us.site.pro" website builder is opened for the customer.
• If none of these matches your case, contact us in support by creating a ticket and our team will investigate this issue.